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A place to ask questions and share tips about using mobile data.

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EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by • Former EE Community Manager
  • 192938 Views
  • 50 replies
  • 24 Helpful

No data

Hi, since this morning ive not been able to connect to the Internet via mobile data, ive 209gb data allowance showing up on my account. Can anyone help me please? Thank you 

Using mobile data in Morocco

Hi we are going to Morocco for a holiday, I have looked at the options for buying bolt ons/ pay extra for using my phone in Morocco and there does not seem to be an option for this. Can anyone help please x 

Akass by • Explorer
  • 14637 Views
  • 2 replies
  • 0 Helpful

Unable to use data

I just top up my phone with 15 pounds, and it shows that I have unlimited text and call and 15gb data, but I cannot use the data. What can I do?

yaxi by • Visitor
  • 343 Views
  • 1 replies
  • 0 Helpful

EE APN Settings - Windows 10 Laptop (Lenovo)

Hi,Please can you provide me the EE APN settings for a Windows 10 Laptop.Details below should you need it:Manufacturer: Sierra Wireless, IncorporatedModel: EM7455Firmware: SWI9X30C_02.24.05.06Network type: GSMData class: UMTS, HSDPA, HSUPA, LTEIMEI: ...

WoodmanB by • Visitor
  • 2783 Views
  • 2 replies
  • 1 Helpful

Resolved! Gifting data

Hi i have just joined the EE service and have two numbers with ee one is unlimited data sim only contract .question is there a limit to the amount of data i can gift per month from my unlimited data? 

Missing data

Hello I had 20.94gb left yesterday morning and now only got 668mb how can that happen as I not been online plus background downloads are switched off etc 

Mazza1984 by • Investigator
  • 575 Views
  • 6 replies
  • 0 Helpful

Data roaming

I am going to Mexico today and need to be able to use my phone abroad can you help me with this please. I can only use my phone in the EU

J_Munns by • Visitor
  • 405 Views
  • 2 replies
  • 2 Helpful

Data

I’m trying to transfer some of my data to my son - but I can’t see how to do it help! 

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