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A place to ask questions and share tips about using mobile data.

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Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by • EE Knowledge Specialist
  • 45 Views
  • 0 replies
  • 3 Helpful

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by • Former EE Community Manager
  • 165408 Views
  • 50 replies
  • 23 Helpful

Gifting data not working

Despite deleting and reloading the EE App several times I am unable to gift data between two family pay monthly accounts (one unlimited). I have fine this before successfully but the prices no longer works. All I get is an error message. 

ATClarke by • Explorer
  • 394 Views
  • 2 replies
  • 2 Helpful

Resolved! Gifting data

I usually gift data to my wife and daughter without problems. Today my wife's number doesn't appear in the list when I select gift data?

Phil139 by • Explorer
  • 503 Views
  • 2 replies
  • 0 Helpful

Data usage abroad

I have unlimited data but I went to Portugal and my data wouldn’t work. I’m going to Czech Republic so I need it to work. How do I use my data abroad 

Hjb3 by • Visitor
  • 536 Views
  • 1 replies
  • 2 Helpful

Gifting data blip

Hi I have a family account which I am the main phone with 200Gb of data.I've used my 200Gb account for years to gift my family members who are on 1Gb plans.Recently there have been some changes on my family account members; my daughter cancelled, and...

hawkerpaul by • Established Contributor
  • 633 Views
  • 7 replies
  • 0 Helpful

Gift data

Hi so I've got mine and my partners new phones on my account but we can't gift data. I stupidly got a terrible package with only 4gb a month but his is 100gb a month we're going away Friday and I'm in desperate need of data.When I go to use gift data...

System outages

I have tried to gift Mobile Data to a number under my account and both the app and the website have errored.  Every time, without fail I use the app or website they are having a technical issue. What is EE doing to actively prevent this? How can you ...

Data only top up.

Hi guys how do I go about topping up a data only sim online. All I can see is how to top up for a phone. I need the data for my router in the caravan. Thanks in advance.  Tony.

Tonygriff by • Contributor
  • 4295 Views
  • 2 replies
  • 0 Helpful

Resolved! Text free birthday data from EE_Offers is it a scam?

Hi Bryan. To help you celebrate your birthday, we've got a special offer just for you.We are giving you a free Unlimited Data Pass for 30 days. The standard price is £27.32, so it's a birthday saving worth getting excited about.Text YES to 1220 today...

Resolved! Using gifted data in Europe?

HelloMy contract is pre July 2021 and so I believe I can use my data as I would in the UK without any bundles.My family is travelling to Spain in a few weeks so if I gift my kids data before I leave the uk will my son (pre July 21 contract) be able t...

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