Mobile Data

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Data rollover not happening

Have 20GB monthly data package, with Gifting btw two numbers on same account, so that can share monthly. Currently, data allowance not rolling over on roll-over date, for last 4months. I travel frequently, regularly outside of U.K./Europe. Previously...

Data share

Where is the function to data share with my family

Shared plan

Hi, I've got a shared plan with my wife. It's her account with me as an added line.To allow access to the data sharing do I need to create my own ee account or do I sign into hers from my phone?So two sign-ins to the one account?Or do I create my own...

Gifting data

Hello, I have just upgraded my EE plan and phone which includes being able to gift data to family members. I can’t work out how to do this, my husband had an EE contract and my daughter has a pay as you go. Thanks

Data Gifting

HelloI'm looking to upgrade two phones for my sons to Iphone 13 and upgrade my own sim only to the 160gb of data , which I wont need. I have been told that I can upgrade to minimal data for my sons handsets and then gift them data each month from my...

Transfer data from main acc to sub acc

Was told today in shop that if the second phone on acc runs out of available data then it has to be transferred from main phone on account...... how do you do this please 路‍

4g Mobile Sim only -Variance in data speed between personal sim & business sim

Ok so I have just joined EE after a couple of previously poor experiences with a couple of other providers. I took the leap and paid a lot more for this service with a view to getting a substantially more stable and true reflection of the product I a...

How do i check my data

How do I check my data balance without calling EE. I tried logging in and it won't let me. I tried clicking on add ons and it just goes to a forbidden site

Giving data from one phone to another

I wanted to give data from one phone to another but its not allowing me ar the moment when i log in to my account. I isually can do this but at present when o press the data to go to where you can gift or share its not downloading and page is blank. ...

Lost data after app upgrade

We have lost all gifted data on the 5 numbers we have. Data was gifted to each phone from the primary number and after the rigmarole of logging in noticed that all phones apart from the primary had lost all gifted data. The missing data did not rever...