Mobile Data

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

data download is stop but can only receive phone call

I start to use new EE data card But data receiving very poor in xxxxxx xxxxxx my phone no is xxxxxxxxxxx [Mod edit: Please do not post personal information on the public board. Thanks!]

Unlimited Mobile Data

Hi, I've run into a problem. I have an unlimited data plan on my phone that I use as a personal hotspot and share with laptop/iPad etc., typically to watch films, or game etc. For some reason these are going into low-data mode when connecting, which ...

Data allowance

Hi there, does any1 know why my data allowance is showing only 60gb when my contract is showing 120gb? Thanks in advance, Daz.

Resolved! Data

I have just returned from a trip abroad and it says I've passed my data limit. I've logged in to add on more data and it keeps showing an error message. My ee account does not show me having used all my data and says no extra charges, but my phone do...

My data is not working anymore

Hello I have problems with my data is not working anymore I don’t know why

Resolved! Add someone to my account

I want to add my wife to my family account. The bill is already in my name. However when I try it says can't add as account already exists. Help

Used data warning. Saying i have used 4gb. I still have 116gb left so why the wa

On my sim only planing have 120 gb. Unlimited text ,Internet and calls. We have had a few says away in UK and I have been getting msgs saying I have used 2gb warning and just now I have used 4gb warning. Anyone know why when I have 116gb useage left

Where are my gb?

I got a plan with ee some months ago, it was a plan that included unlimited sms, unlimited calls for ee numbers and 160 gb I was able to watch movie or video and there were some gb left per month but for the last two months my 160 gb go down to 140...

Roam Further - In small steps please

I am travelling for 10 days to the USA next week. I know that I need to text Roam Further to 150 to start it off. Then Stop Roam when I return. I presume the 1 month pass will kick in rather than the daily rate.I have an I phone and a monthly cont...

Data not working after upgrade

I agreed to upgrade our 4 devices two days ago and since then (and befire the new devices have came) two of the devices the data won’t work