Mobile Data

A place to ask questions and share tips about using mobile data.

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Forum Posts

Our new Data Add - ons

Exciting news! We've launched our brand new Data Add-ons for PAYG customers. We've replaced the current Add-ons with our new clearer and easier to understand Data Add-ons. New PAYG Data Add-ons 1 Day Add - ons 1GB - £3Unlimited - £5 7 Day Add - ons ...

JordanTA by EE Knowledge Specialist
  • 41 Views
  • 0 replies
  • 3 Helpful

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by Former EE Community Manager
  • 165355 Views
  • 50 replies
  • 23 Helpful

Resolved! Unlimited Data Add-on (30 day) - EU as well ?

I have a pay as you go £15 a month SIM, and going away soon. Will the add-on above give me unlimted data on my phone  in Crete as well as the UK. Dont want to pay £40 if its not usable in the EU ?

New Sim not accepting

Daughters iPhone which was bought via EE stopped acknowledging data. Chsngednphone, another via EE again no data. An hour with EE and they agreed we needed a new Sim. Activated it and guess what, still no data. Even though there is 100 on the account...

Data usage

For the first time ever I am running out of data. When I try and check my usage I just get a blank page. This isn't right is it?

PorlS by Visitor
  • 654 Views
  • 2 replies
  • 0 Helpful

Mobile data issue

Got a message saying I used up all 150GB of data, which is weird as I’ve never used up all data and I’ve had less (this is my new plan). On my ee app, it says I have 160GB LEFT of 160GB. So which is it? What’s going on. Texted AL to 150 and it said I...

Axilyax by Visitor
  • 339 Views
  • 1 replies
  • 0 Helpful

Cannot see data on app or web

I can access my pay monthly phone contacts under one ownership however cannot see the data pages - I want to gift some data to one from one phone to another

Lustr by Investigator
  • 1116 Views
  • 13 replies
  • 3 Helpful

APN Settings for Video Encoder

Hi everyone, We are using a video bonding encoder with two data sims to transmit live video feeds. One of these data sims is Vodafone and one is EE. We're having an issue getting the encoder to work with the EE data sim and I was hoping someone here ...

Screenshot 2022-07-16 160934.png

Resolved! Using a data pack in Europe

Hi there,I am trying to use a pay as go data pack in Europe. I have used the same data pack in the UK and it worked well, but now I am traveling through Europe it has become impossibly slow to such an extent that I am thinking of abandoning EE and ge...

wrenijenn by Investigator
  • 1035 Views
  • 4 replies
  • 6 Helpful