Forum Posts

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by Former EE Community Manager
  • 161854 Views
  • 50 replies
  • 23 Helpful

I cant buy to package

I can't buy a package. I have £20 in my account but when I buy a package it takes me back to the homepage

Zviad by Explorer
  • 336 Views
  • 2 replies
  • 0 Helpful

Wrong extra charge

I have just checked my account from the EE app and discovered an additional charge of £0.76 for a photomessage at 6.35pm yesterday. At this time I was sitting in a bar in Kioni with friends and never sent nor received a photograph,text message or sim...

kevinko by Established Contributor
  • 515 Views
  • 8 replies
  • 1 Helpful

Apple Watch plan

Hi, today I’ve got myself an Apple Watch 7, purchased outright..  I’m trying to add it to my mobile account, I have an iPhone 12 Pro on a sim only 100gb plan, earlier I was unable to log into my EE account, I can now! But when I try to add a plan to ...

a_ukboy by Established Contributor
  • 2085 Views
  • 7 replies
  • 7 Helpful

Resolved! Family data usage..Is there an app for that?

Hello. First post so please be gentle!I've successfully put two more numbers on my shared family plan and I can see those numbers in the app and what they have used.My question is, can other users in my family track their usage in any way as I have t...

RedS1lence by Valued Contributor
  • 2494 Views
  • 11 replies
  • 2 Helpful

Data Gifting

 Android Devices My products have changed.  I can no longer gift data across to my mobile phone.  

Metaverse by Contributor
  • 439 Views
  • 1 replies
  • 1 Helpful

Resolved! No mobile data

Hello there, I bought a Fairphone with a new SIM on a plan last week but the mobile data don't appear to work. I've tried setting up a new APN with the instruction as found here on the forum, but to no avail. There is also an eSIM in the phone, but I...

AndyH12 by Investigator
  • 1135 Views
  • 6 replies
  • 1 Helpful

Possible data usage scam

I am on holiday in France and have received a text from EE (appears to be authentic) saying I've used up my data and should buy some more.However I have checked my usage and still have over "43 gb .. left of 45 gb". So is this a scam and I can theref...

Data plan

So I have a data plan, where I can watch videos online without using my data. I have never used more than maybe 50g of data and I get 100g every month. But recently I have been using up all of my data and I have a feeling it is because the plan isn’t...

Dodak by Visitor
  • 293 Views
  • 1 replies
  • 1 Helpful