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A place to ask questions and share tips about using mobile data.

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EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by • Former EE Community Manager
  • 160159 Views
  • 50 replies
  • 23 Helpful

iphone13

I have downlod my esim for my personal number and my secondary number has a physical sim. I'm unable to receive voice calls on my primary number, but can receive whatsapp. And I can receive whatsapp calls on my secondary number but the voice calls ar...

Slow upload speeds

Hi, I get a 4G connection when at home, usually 2-3 bars of signal, my download speeds vary from 20-40mbps but my issue is upload speed, it’s usually 0.3-0.5mbps.. occasionally it goes as high as 1mbps, it makes using the internet slow, pages on safa...

a_ukboy by • Established Contributor
  • 3051 Views
  • 10 replies
  • 1 Helpful

Unstable connection

I have just purchased a SIM card pre paid and the reception checker says good to great but I get about an hour in the morning that’s good and then all my zoom calls freeze or are delayed. I’m in bucks and I don’t understand it.  I need good connectio...

Eli100 by • Investigator
  • 1372 Views
  • 8 replies
  • 2 Helpful

One off roaming upgrade

Recently, I attempted to get a temporary mobile data upgrade so we can have access to internet while abroad. However, I was not made aware that because we are on an older 3G service and tariff we cannot use the mobile data we purchased. My wife and I...

HTuk by • Investigator
  • 1374 Views
  • 9 replies
  • 4 Helpful

Resolved! Data Fair Use Policy - Roaming

Hi, I was in the EU a few times last year and got the 'we are not enforcing our fair use policy' message when country hopping (Holland, Finland, France) Can anyone tell me if the fair use data policy when roaming is now back in force in the EU? Thank...

Subject;is my thinking correct

that mobile broadband means that I can just pay for internet on my phone and I can use my phone code as home broadband; but can have to devices like Netflix...; Whilst all this is a mobile with me internet i can take it anywhere? 

Teranne by • Visitor
  • 583 Views
  • 2 replies
  • 4 Helpful

Extremely Low Download Speeds on 4G

Hi, recently moved from three to EE and im getting terrible speeds at my area IV30. Used to get 150-200mbps on Three and now on EE its about 1-5 mbps making it very unusable. Any idea why such a big difference, I take it I have up to 14 days to cance...

jblack68 by • Explorer
  • 312 Views
  • 2 replies
  • 0 Helpful

Unlimited data- not unlimited?

Hi- I have "unlimited data" as part of my phone plan, yet often get texts saying that I have almost used up my data. What's occurring? 

App not working

I need to gift my daughter some data. Does anybody know how to do this without the app

Data

When I try to watch something it says my data does not renew yet but my account says I have 10 GB in credit, can't understand how I can't use this?

Deodata by • Contributor
  • 903 Views
  • 5 replies
  • 1 Helpful
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