Mobile Data

A place to ask questions and share tips about using mobile data.

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Forum Posts

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by Former EE Community Manager
  • 181313 Views
  • 50 replies
  • 24 Helpful

Data Allowances

I have on my ee Mobile 100 GB data. But I can’t use it. I have renewed pack 30£ Every month. Something is wrong because I topped up several times my account and I can see it in my payment history that these transactions were finished successfully. Bu...

No service

I cancelled my contract with EE after many years as I moved away from the UK. I stopped using my EE card for a few weeks. Then I switched my English phone back on and it has been saying no service for weeks now. I never had an issue using it abroad b...

Convert

I just loaded £15 on my sim. How do I convert it to data 

Ada09 by Visitor
  • 302 Views
  • 1 replies
  • 2 Helpful

Unlimited data pass speed cap

Hi all,I've had the unlimited data add on pass on my PAYM plan for a while now and was curious if it is capped at 100Mbps or if the data speed is unrestricted. Kind RegardsNathan

RisD0m by Visitor
  • 497 Views
  • 1 replies
  • 0 Helpful

New contract sim only

Hi, changed my contract today, brilliantly got a cheaper deal, 3 phones and its mid month for my bill.told contract data was -phone 1 - 20Gphone 2- 15Gphone 3-12Glooking on app this evening I’m concerned that it’s telling me the following data availa...

Helen321 by Visitor
  • 418 Views
  • 2 replies
  • 0 Helpful

Unable to gift data

Hi, I am unable to gift data for the last 2 days, i contacted you yesterday but no one has responded yet... can someone help resolve the issue ASAP. Please see below screenshot of what happens when i try to gift data. Thank you. Gary. 

IMG-0476.jpg

Unlimited Mobile Data

Hi, I've run into a problem. I have an unlimited data plan on my phone that I use as a personal hotspot and share with laptop/iPad etc., typically to watch films, or game etc. For some reason these are going into low-data mode when connecting, which ...