Mobile Data

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Mobile hotspot not connecting to laptop

When i connect my phone hotspot to my laptop, I get a prompt saying “can’t connect to this network”. My laptop accepts though other phone hotspots. Any tips?

Data hacking

The last two months all my data has gone within 4 days. I have to be gifted data from my husband. Today I was gifted 7gb then I upgraded with EE to 150gb a month. Yet in 40 mins the data had gone down by 6gb. I’m using my EE home WiFi so I don’t unde...

I cant buy to package

I can't buy a package. I have £20 in my account but when I buy a package it takes me back to the homepage

Wrong extra charge

I have just checked my account from the EE app and discovered an additional charge of £0.76 for a photomessage at 6.35pm yesterday. At this time I was sitting in a bar in Kioni with friends and never sent nor received a photograph,text message or sim...

Resolved! how do i do a speed check on EE

HI EVERYBODY CAN ANYONE HELP WITH DO CHECKING MY INTERNET SPEED?

Apple Watch plan

Hi, today I’ve got myself an Apple Watch 7, purchased outright.. I’m trying to add it to my mobile account, I have an iPhone 12 Pro on a sim only 100gb plan, earlier I was unable to log into my EE account, I can now! But when I try to add a plan to ...

Resolved! Family data usage..Is there an app for that?

Hello. First post so please be gentle!I've successfully put two more numbers on my shared family plan and I can see those numbers in the app and what they have used.My question is, can other users in my family track their usage in any way as I have t...

Data Gifting

Android Devices My products have changed. I can no longer gift data across to my mobile phone.

Resolved! No mobile data

Hello there, I bought a Fairphone with a new SIM on a plan last week but the mobile data don't appear to work. I've tried setting up a new APN with the instruction as found here on the forum, but to no avail. There is also an eSIM in the phone, but I...

Possible data usage scam

I am on holiday in France and have received a text from EE (appears to be authentic) saying I've used up my data and should buy some more.However I have checked my usage and still have over "43 gb .. left of 45 gb". So is this a scam and I can theref...