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A place to ask questions and share tips about using mobile data.

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EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by • Former EE Community Manager
  • 198359 Views
  • 50 replies
  • 24 Helpful

Data

Can I buy a data top up card if I have a monthly contract?

4836 by • Visitor
  • 455 Views
  • 2 replies
  • 2 Helpful

Resolved! Contacting Australia via WhatsApp

Hi,I’m on a sim only plan with unlimited mins/text and 160Gb of data.  Does EE charge for messaging Australia using WhatsApp?Thanks. 

NW_Saint by • Established Contributor
  • 1544 Views
  • 3 replies
  • 2 Helpful

Hi

Internet is not work

mohi-200 by • Visitor
  • 371 Views
  • 1 replies
  • 1 Helpful

No mobile data

I have had no mobile data since yesterday and whenever I press the button to switch it on in settings, the device tells me to install a sim (which is and has been in the device the whole time).I have tried resetting the device and removing the sim an...

Data

When will my data be switched back on once I payed full amount. 

Usa data roaming

In th USA at the moment but cannot get mobile data to work.  Purchsed the roaming pack before leaving UK and had text when landed to say roaming enabled. Purchased an additional 4g data before coming away.  Reset all settings and restarted phone but ...

Need help

Hi. I have bought EE sim today and I am new to this network. I actually want to get assistance regarding activation of internet packages for my phone. Moreover, I am a student as well. Therefore I also need to know regarding discounts on internet pac...

Abiiir by • Visitor
  • 382 Views
  • 1 replies
  • 0 Helpful

Full 4G signal but no data

My iPhone 11 is not able to receive data despite full 4g signal showing.  This only happens on my home mast and it’s fine once I leave the area - and it doesn’t happen on my husband’s iPhone 8.  It’s been going on for about a month and I’ve reported ...

Cooley by • Explorer
  • 654 Views
  • 3 replies
  • 0 Helpful

Data gifting

My app does not allow me to share data since I updated today! Any solutions?

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