Mobile Data

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Resolved! WeAre8 app won’t open since 5 days ago!

The WeAre8 app since 5 days ago will not open on my iphone11! I’ve deleted it and reinstalled it from the App Store and turned phone on and off but it makes no difference. I’m wondering if anyone else has had this problem. would appreciate any help...

Data sharing

Hi. If I add a 4gb 4G mobile internet device to my contract can I share my unlimited data with it? thanks

Resolved! Going abroad in Europe

Hi, I’ve got an unlimited text and minutes plus 500 international global minutes and 100GB data. I sent a text to 150 enquiring about Roaming in Romania and it said that I can use my current plan at no extra cost. Last time I went abroad in Europe, ...

Data

I bought EE data just to use at work. It's been a month, not even the phone signal. previously was working!

Data alert when I have lots left

I was in London last week & got an alert arhat I had 2Gbs left. This was unusual as I barely use that much & my data allowance is 29GB. Bill usage for Feb, Mar & Apr was a max of 1.28 used of 29GB whilst May shows 27.61 Gb left of 29GB. This still sh...

On holiday in Aruba, can’t seem to find out how to get my data working?

Can’t seem to get my data to work? Also can’t find a section on EE website to tell me? I received a text saying data is worry free and to click on the add on link in the message however it doesn’t work. Any ideas how to fix this as I really need my d...

No 4g

Hi I have a data only sim in a TP link MR6400- for the first 2 months it has worked ok- but for the past month it has being getting slower and slower and now itstruggles to connect- the router shows 2-3 bars and EE reckon they have no issues in the a...

I told 100gb and only 40gb is on my plan

During a chat conversation to upgrade I was told 100gb of data but when I checked my account only has a plan for 40gb, tried to ring hanging on for 20mins!!!

Data roll-over

Just wondering why EE does not roll over data on pay monthly contracts, we pay for data in over contracts along with calls and messages but its never rolled over, yet they can increase the price every year (API) for no real reason as the cost of call...

Data used

Why has data came of my monthly when I have not left the house and have Wi-Fi