In response to the following:
‘Where are you? If you are outside the EU & the 5 other Roam Further countries when your UK allowances are meant to refresh, you may no longer gift data & your allowances are no longer shown until you return to the UK. That's because your UK allowances are not valid where you are & so you cannot gift from them.’
I am currently located in Asia, outside of the EU and EE’s 5 other Roam Further countries. If I cannot gift or use my contracted data whilst outside of these areas, or until I return to the U.K. to reactivate, then EE are taking my d/debits on a monthly basis, with nothing being offered by way of data in return. This suggests a fraudulent practice, to continue billing me for a 20GB package and my daughter’s 250MB package, together part of a ‘Family Data Plan’,, whilst not delivering accessible data to me to continue to gift or use. My additional concern is how I can maintain the previously ‘gifted’ data allowances to my young daughter, whose number is also on the account. She remains active in the U.K., and I do not want my periodic travel to disrupt this.
Please explain how I can get reimbursed for the monthly payments made in exchange for non-deliverable or accessible data allowances? Also, please explain how I can continue to ensure my daughter is adequately provided for? I have had the Family Data Plan account for several years with EE, but have not experienced these types of problems except for the recent few months. Why is it now an issue, when previously it was not?
Lastly, as I continue to move around with my work, I anticipate passing through Australia and New Zealand in a couple of months, without first having returned to the U.K. How might I ensure that my data allowances are re-validated when I travel through these other ‘Roam Further’ countries?
As you know, contacting EE is laborious and difficult even when in the U.K. Trying to have any discussion with the aim of resolving issues, whilst overseas, becomes nigh on impossible.
Thanks. Very frustrated.
