Mobile Data

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Resolved! Data

I have just returned from a trip abroad and it says I've passed my data limit. I've logged in to add on more data and it keeps showing an error message. My ee account does not show me having used all my data and says no extra charges, but my phone do...

My data is not working anymore

Hello I have problems with my data is not working anymore I don’t know why

Resolved! Add someone to my account

I want to add my wife to my family account. The bill is already in my name. However when I try it says can't add as account already exists. Help

Used data warning. Saying i have used 4gb. I still have 116gb left so why the wa

On my sim only planing have 120 gb. Unlimited text ,Internet and calls. We have had a few says away in UK and I have been getting msgs saying I have used 2gb warning and just now I have used 4gb warning. Anyone know why when I have 116gb useage left

Where are my gb?

I got a plan with ee some months ago, it was a plan that included unlimited sms, unlimited calls for ee numbers and 160 gb I was able to watch movie or video and there were some gb left per month but for the last two months my 160 gb go down to 140...

Roam Further - In small steps please

I am travelling for 10 days to the USA next week. I know that I need to text Roam Further to 150 to start it off. Then Stop Roam when I return. I presume the 1 month pass will kick in rather than the daily rate.I have an I phone and a monthly cont...

Data not working after upgrade

I agreed to upgrade our 4 devices two days ago and since then (and befire the new devices have came) two of the devices the data won’t work

Resolved! Unreasonable site blocking

Suddenly EE blocked access to one of addresses I use every day. Nowhere to ask to restore it. Outrageous.

Data remaining 2gb

Hi, I had allowance 11gb and seems I used most of it, but still had 2gb left. Then I had a message saying I need to top up as was running out, I paid and then went to check, it Shows now I have 3gb (2gb remaining plus 1gb that I have just ordered). P...

Cannot upgrade data

I have no internet connection as data has run out on package. Have tried to add on data but there is a fault in the system and cannot do this, and 150 does not open until 8.00. I need this urgently to work from home. This has not happened in 2 years ...