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Data Allowances

Pawel198612
Explorer

‎02-09-2022 12:43 PM

I have on my ee Mobile 100 GB data. But I can’t use it. I have renewed pack 30£ Every month. Something is wrong because I topped up several times my account and I can see it in my payment history that these transactions were finished successfully. But still I can’t use my internet.

0 Helpful
3 REPLIES 3
Schockwave
Community Hero
Community Hero

‎02-09-2022 12:54 PM

Hello @Pawel198612 ,

Welcome to the community,

In settings on your phone, can you make sure that mobile data is switched on?

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
0 Helpful
Pawel198612
Explorer
In response to Schockwave

‎02-09-2022 01:10 PM

Yes. Mobile data is switched on.

0 Helpful
Leanne_T
EE Community Support Team
In response to Pawel198612

‎02-09-2022 02:42 PM

Hi @Pawel198612

Thanks for coming here 🙂

Can you text BALANCE to 150 and let me know the reply? 

Leanne.

0 Helpful