30-08-2022 10:45 AM
I cancelled my contract with EE after many years as I moved away from the UK. I stopped using my EE card for a few weeks. Then I switched my English phone back on and it has been saying no service for weeks now. I never had an issue using it abroad before. I urgently need to receive a message on this number to recover my IG profile, as I have the two factor authentification code sent there. Please help , thank you
30-08-2022 11:29 AM
Hello @Marticapo1234 ,
Welcome to the community,
You say you cancelled your contract, but did you change to pay as you go and how long ago is it since you used your phone, as it will not be usable after a certain amount of time of no use and goes into hibernation and then eventually the number will be lost, also if you changed to pay as you go, did you use your phone before going abroad.
30-08-2022 01:23 PM
30-08-2022 01:33 PM
You would only be switched to PAYG if you requested it.
You asked for your contract to be terminated which EE did. You have now lost that number. Hopefully you have other methods to retrieve your IG account?
30-08-2022 01:39 PM
30-08-2022 01:42 PM
Stopping pay monthly is cancelling your contract. You cannot pause a pay monthly contract. Only cancelling your contract will stop you paying for it. EE appear to have done what you asked them here. There may be some miscommunication but I doubt EE would suggest PAYG if they knew you were going abroad either.
30-08-2022 01:49 PM
@Marticapo1234 , You should have asked to be put on a pay as you go and then used the SIM card before going abroad, then you would not have lost the number, by cancelling the contract is does look like you have actually lost the number as well.
You should be able to retrieve your IG account by other means, though, I would have thought.
02-09-2022 10:50 AM
02-09-2022 12:14 PM
@Marticapo1234 , here you should be able to retrieve your account by logging in:
You can also click on their homepage, there is round the clock support, hope this helps, you could write to them and they should be able to help.