Mobile Data

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Unable to gift data

Is there currently an issue with being able to gift data? Tried app and on line Thanks

Data whilst in USA

I am travelling from the UK to New York next week. How do I ensure I can access my Mobile data whilst I am there. I have tried ringing EE but it's impossible to get through. I can see people mentioning paying for add ons etc but don't know where to s...

Gifting data

I always gift my daughter data as i have unlimited but it wont let me gift her data right now it keeps saying to check if i have any left

Gifting and Roaming abroad.

Hi, I have a 100GB and 1 smart addon for roaming, I'm going away on the 7th and my data reset on the 9th.I think my phone will be fine and the data will just tick over. However, My kids are with me and they do not have roaming so plan to buy the £...

EU data roaming unavailable

I have a new IPhone 13 with EE, with EU roaming included in the contract. 4G works fine in uk but does not appear on my phone anywhere in EU, I have been to Spain and now in Germany. I can make calls and non-data texts, and haven’t been charged for d...

Mobile hotspot not connecting to laptop

When i connect my phone hotspot to my laptop, I get a prompt saying “can’t connect to this network”. My laptop accepts though other phone hotspots. Any tips?

Data hacking

The last two months all my data has gone within 4 days. I have to be gifted data from my husband. Today I was gifted 7gb then I upgraded with EE to 150gb a month. Yet in 40 mins the data had gone down by 6gb. I’m using my EE home WiFi so I don’t unde...

I cant buy to package

I can't buy a package. I have £20 in my account but when I buy a package it takes me back to the homepage

Wrong extra charge

I have just checked my account from the EE app and discovered an additional charge of £0.76 for a photomessage at 6.35pm yesterday. At this time I was sitting in a bar in Kioni with friends and never sent nor received a photograph,text message or sim...

Resolved! how do i do a speed check on EE

HI EVERYBODY CAN ANYONE HELP WITH DO CHECKING MY INTERNET SPEED?