Content lock in incognito mode

[mimozjonka93]

Hello, I am using Google Chrome and I have my content lock "moderate". When I am trying to search harmful content on google, there are nothing to show. Situation is change when I am using incognito mode. Then, searching results the porn websides are appear but I have not acces to it. The same is in graphic searching pornography photos and shots are visible but not accesable. 

I don't want to my child see those content using incognito mode. I want to delete harmful content from incognito mode. Lock content should work even using privacy browsing. Can I fix this ? 

[BrendonH]

Does your child have their own Google account/phone if so change their Google account tonq child one and they won't be able to use incognito mode.

[mimozjonka93]

Its not about my child, doesnt matter who use this. If I have content lock as "moderate" so why the pornography pictures from that videos from site still appear in Google graphic even in incognito mode, thats **bleep**. This should be working in every mode. I have another situation with BT when I am using wi-fi then it blocked searching results on normal browser and in incognito as well.

[mikeliuk]

Hi @mimozjonka93 ,

From the below information, it seems like "Strict" will give you the best hope of achieving what you want.

Strict
This is the safe setting for children under 12. It filters all 18-rated content but also content the BBFC rates higher than 'PG' as well as other content not suitable for younger children including chat, dating and unmoderated social networking sites.

Google SafeSearch is now built into our Strict settings so any Google search will not show websites that relate to unsecure or adult content. You can’t turn this feature off with this setting – you’ll need to switch your Content Lock setting to Moderate or Off.

https://ee.co.uk/help/help-new/safety-and-security/content-lock/switching-content-lock-on-or-off

Based on the above, it seems like you have activated Google SafeSearch within your browser but Incognito mode starts with a blank slate as you have requested when you access that mode for the session.

It's possible that such previews may remain available via other search engines so a content filter is no replacement for parenting. In general, the internet is not suitable for the use of children although certain commercial companies may provide sandboxes of safe content. Good luck!

[XRaySpeX]

How does another issue with BT impact upon EE? They have their own Community.

[catscats]

From what I can tell from the out of date documentation and what I do remember is that EE used to enforce safe search at the DNS level, meaning you couldn't use incognito to subvert it. Since then it appears they've broken that feature and silence on the issue would imply they have no plans to fix it. The only thing I can think to do is to root the phone and edit the hosts file but I don't want to go rooting my phone.

[Christopher_G]

Hi @catscats

I'd suggest speaking to our Technical Support team so that they can look into this further for you.

Chris