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EU Roaming

Prarua
Visitor

‎27-12-2022 09:37 AM

I have EU roaming added on (for daily charge of £2 per day) and have spend cap of £10. Still unable to use phone abroad for texts/calls/data roaming etc. unsure what the problem is. Can’t get through to speak to someone from EE to help. The text message from 150 doesn’t solve my problem. Thanks for help. 

0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎27-12-2022 10:27 AM

@Prarua  The add on it’s just that an add on you need to have roaming enabled your EE online account.    

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
bristolian
EE Community Star
EE Community Star

‎27-12-2022 12:38 PM

In what way was the text from 150 not helpful? Did you receive this text message whilst abroad, or in the UK before leaving?

I ask because the roaming facility must be active on your phone in order to connect to foreign networks - which is a pre-requisite for receiving text messages.

0 Helpful