No letting me top up my data

[Shadrack1]

Every time I go to top my data with credit which it allowed me to add it doesn’t work so, why did it take the money if it doesn’t work.

[Christopher_G]

Hi @Shadrack1

Welcome to the community.

What happens when you try to do this?

Chris

[Shadrack1]

It says a message along the lines of “ sorry something went wrong please try’s agin later” and then I will try again later and it still won’t work I have, gotten into contact over the phone with what happened and managed to top it up but, the message still appears even though it’s been 2 days. Meaning I won’t be able to top up or change my credit in the future if I want to.

[Leanne_T]

Hi @Shadrack1

Please give us another call on 150 and the team can get this investigated further for you. 

Thanks 🙂

Leanne.

[Shadrack1]

I’ll give you a call tomorrow to see what was causing the issue.

[Leanne_T]

Thanks very much @Shadrack1

Leanne 🙂