Unable to use mobile data on Fairphone3

nd8 · ‎30-12-2022

I am unable to connect to Internet of wi-fi on my 'phone is switched off. My package is adequate, as is proven when I swap my SIM into an phone, and mobile data works.

Northerner · ‎30-12-2022

Hi @nd8

From your comments above the issue seems to be the device or the device firmware. Is data active on the phone?

Thanks

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nd8 · ‎31-12-2022

If you mean is mobile data 'on', then the answer is yes. Just this morning, I had v.intermittent mobile data availability ; I noticed the 'used' amount of my quota had increased by 8MB and then a further 1 MB. However, I have switched off wi-fi again and 'no internet connectipon' having checked that mobile data is switched on.

nd8 · ‎31-12-2022

Have spoken twice to EE 2nd line support ; they suggest the problem is with the device

Leanne_T · ‎31-12-2022

Hi @nd8

If the SIM works in any other device, this would indicate it is the device that is the problem.

Does any other EE SIM work in the Fairphone?

Leanne.

nd8 · ‎31-12-2022

I don't have access to another EE SIM. However, 2nd line support suggested they were some compatibility issues with newer EE SIMs ; another reason they were not suggesting replacing the SIM

Leanne_T · ‎01-01-2023

Thanks @nd8

I would suggest contacting the manufacturer of the device to see if they can offer any advice.

Leanne.

nd8 · ‎02-01-2023

I have done so. Will post any updates.