@Amirsultan Because you need to prove to EE your over 18. You can do this by calling customer services and with a credit card pay a refund token or you can go to an EE store with photo ID to make this request there. It’s called content lock and it there to stop under 18 accessing age restricted.
You can even use THIS
To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
