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Mobile data

Rahela3
Visitor

‎03-01-2023 10:58 PM

Hello, 

I am very annoyed, I really needed the internet and the whole day my data wasn't working. I thought I ran out but in settings it showed I have only used around 5GB instead of 7 GB. In my EE account it said my data will renew tomorrow but it just doesn't make any sense as it hasn't ran out but stopped working. Please can someone have a look into this at your earliest convenience. 

Many thanks and kind regards 

0 Helpful
1 REPLY 1
James_B
EE Community Support Team

‎04-01-2023 08:59 AM

Hi @Rahela3,

Welcome to the EE Community. 🙂

What response do you receive if you text BALANCE to 150?

What happens when you try to load a web page? Are you prompted to purchase a data add-on?

James