EE has deliberately locked me out of my EE app account

[Tammana]

I have had so many issues with EE over the past six months and recently, I got really angry and swore at an agent. I told him I wanted to cancel my contract and I didn't want any money being taken out of my account. He told me I needed to wait 24 hours (in addition to the 72 hours they already made me wait where I had no data in a foreign country) so that they could revert my contract back to the old one and see what the package contained and then they could cancel it. They had recently 'upgraded' me to a cheaper contract and informed me it included date roaming however it only included data roaming in EU and not Australia where I'm at. I waited over 24 hours and tried to log in to my EE app and it keeps going on a loop where I put in my details, it sends me a passcode via text and when I put that in, goes back to the original page of inputting my details again. The EE agents did this in retaliation to my swearing at him. There's no way of contacting an EE agent now that I have been deliberately locked out of my account. The website has a number but also says international calls may be charged. What can I do? 

[Katie_B]

Hello @Tammana. 

Thanks for coming here.

Was your original plan with EE pay as you go or pay monthly?

Are you aware if a disconnection request had been put in place by the agent?

Can you connect to a local network?

What happens if someone tries calling you?

Speak soon, 

Katie

[Schockwave]

@Tammana , if you originally had a pay as you go, and now have a monthly contract, you would first have to have your account deleted and then register again once that has been done.