EE sold me a lie.

EEPoor · ‎05-03-2025

I live in USA but have a business in the UK.

I was told that making and receiving calls in USA would not be a problem.

This is simply not true. And can you get in touch with this shower from USA? Not a chance.

Next trip back to UK I swop provider. Joke of a company with zero customer service

XRaySpeX · ‎05-03-2025

Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise if you are on contract you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

EEPoor · ‎05-03-2025

I am contract. I have had this issue before when EE blamed a wider issue with USA calls. But I had to discover the issue myself. No messages from EE, which is poor considering it's supposed to be a communications business. That cost me money too!

Then they claimed they'd fixed the issue. No mention of the Roaming 150 etc... that you are telling about.

My biz calls in UK are supposed to forward to my UK mob *********** here in US but according to the company that forwards the calls, they say it's EE that's the problem and they've had other issues with EE.

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

bristolian · ‎05-03-2025

Back to basics here I think...

@EEPoor wrote:

My biz calls in UK are supposed to forward to my UK mob *********** here in US but according to the company that forwards the calls, they say it's EE that's the problem and they've had other issues with EE.

Are you saying that you have a call divert set from your EE mobile number to another mobile, and it's that number that's roaming? If not - can you explain the setup that you do have? EE's roaming services allow the use of your EE mobile on foreign networks, and there's no need for any call forwarding when using it.

Reference to "the company that forwards the calls" suggests to me a non-geographic call forwarding service of some kind.

And what is that company's basis for saying that "it's EE that's the problem" - can you explain their reasoning? There may be an issue, there may not be - but passing the buck is an all too common temptation in tech troubleshooting, that's usually obvious from the lack of explanation or supporting analysis.