Mobile Data

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Data usage

Every month for the last 4 or 5 months getting data usage warning when not been using phone. Having to change settings to turn off mobile data when not connected to home WiFi, rendering phone useless at times. Warning blames certain apps that can be ...

Resolved! Why can’t I gift data

No mobile data on new sim

Hi,My old number has just been ported and I am currently able to call and text. However, no mobile data?I have tried the forum suggestions, apn settings, restarts etc. My allowance remains unused and my browser states no internet connection.Also, onl...

Resolved! Can't buy add-ons - add-on.ee.co.uk is giving a 403 Forbidden error

I use a pay-as-you-go Wi-Fi Box using EE data/add-ons. When I get to 80% of the data used the box's app notifies me and sends me to add-on.ee.co.uk. But, this time the page is giving a '403 Forbidden' error.I have tried accessing the page: on mobile,...

£36 1 month contract unlimited sim only

Hi.Due to the fact that I have to move out temporary so I bought a £36 unlimited sim to put inside my 4G sim route device to use.The first week thing seem normal eventhough the speed isnt fast like they claimed but I am fine with it.However until tod...

Resolved! Double data

HiI have received a text from 1122 offering double data as EE and BT customer… reply Double to activate is this genuine please ?kind regards Paul

Resolved! Data

Plenty of Data but as soon as i am away from my home Internet my phone may as well be off as i have no Data. Help.

Re: Data

Hello, I’m out of internet data and attempting to pay for renewal, but was told I can’t because I’m already subscribed. Help, need access to an internet data asap

Buffering when speeds seem good!

Hi everyone getting a bit desperate now and really searching for answers, i live rural and landline internet is shocking 0.5mbs if lucky so been on 4g internet for a long time, I switched over to ee about 1.5 year ago and for the first 6 months it wa...

Resolved! Mobile apps not working on data

Hi, have an obscure issue with apps not working on mobile data. This seemed to start after a trip abroad where apps did work with data roaming but stopped working when back home.If i put someone elses sim in my phone apps work okoddly maps and safari...