£36 1 month contract unlimited sim only

[Chenwaa72]

Hi.

Due to the fact that I have to move out temporary so I bought a £36 unlimited sim to put inside my 4G sim route device to use.

The first week thing seem normal eventhough the speed isnt fast like they claimed but I am fine with it.

However until today (1week after) the uncapped (fastest) speed they said went from 60mbps (using speed check) down to 2-3mbps which is unaccepted.

I am barery able to do anything with it

I check the area if there any line issue but they reported back nothing. how can I solve this problem or this is how EE is and I should do a refund?

(TS18 area)

[Chris_B]

@Chenwaa72  Have you tried relocating the router to a different location?   Placing the router next to other equipment can cause issues.  

[Chenwaa72]

Hi. I did try to move it around. including put it outside of the window. but nothing changed.

I mean even that, It didnt have any issue before with that placement. why is it happen 1 week after

[bristolian]

Are those speeds consistent regardless of time of day, day of week etc?

Any restrictions based on usage would be - whereas traffic-related slowdowns would vary.

[EssexBoyEE]

Unlimited Data Sim Plans have a Data Fair Use Policy (FUP) which is normally 600gb per Month, have you exceeded this amount as this will potentially cap your Speeds until the next Month.

[Chenwaa72]

I do aware of that. only used 50gbs so far