Mobile Data

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Resolved! Buying additional data for roaming outside EU

I am on a monthly contract with 2GB data/month, and planning to spend the next month in Australia. I have already activated a roaming pass so I can use this 2GB in Australia. But I'm planning on significant use without access to WiFi. How can I buy m...

Where has my Data gone?

So, last night my phone informed me that the 81GB of data I had the day before has been used up. No way! This happened last month too! I look on my account online and the dates don't match up! I have an expiry date of 24th each month and a resume dat...

Data Usage Roaming Personal Hotspot Other Devices

Currently abroad in Dubai, using my Apple iPhone. My one gigabyte of data is lasting approximately 30 minutes if I’m lucky. I am not using the phone for any purpose other than receiving texts, WhatsApp messages and phone calls. I can see the Data Usa...

Data

Since coming back from holiday in Italy, I cannot access my data. I have checked my Allowance and it tells me I have not used any so have it all left. I have been through the whole data drop downs and cannot understand what is happening????

Gifting data

Hi, I’ve received a notification saying I’ve almost used up my allowance for gifting data. I’ve never gifted data to anyone, is there a way to find out where it’s being gifted to?

Decrease bill

How can I manage my phone bill online my self? I want to change my plan it cost to much

Turn off mobile data from a different phone

Hi, I have an account with ee for my teenage daughter. At night I can tell my WiFi not to work on her phone, but she has mobile data. Is there a way of limiting her phone so that she cannot use mobile data at night ? Can I do this from the app on my ...

Resolved! Data

How do I buy a data add on?

Resolved! How ti subcribe internet pakage

Using Google Messages abroad

Hi. I'm taking a trip to Kenya in the new year and I was wondering if I will be charged for using Google Messages abroad? Would WhatsApp be a better solution? I will be using both on wifi.What options would there be for calling from abroad?