Mobile Data

A place to ask questions and share tips about using mobile data.

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Forum Posts

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by Former EE Community Manager
  • 181188 Views
  • 50 replies
  • 24 Helpful

URGENT - Gifting data to friends for Xmas

HelloI was thinking I'd like to share my excess mobile data to friends for Christmas instead of a silly present.Is it possible to send multiple friends data to their phones? If so please share the steps here.Desperate to find out as I've been googlin...

Add family member to pack

How do I add my son to my pack so I can gift him data when he runs out? Or is it possible to gift data from my phone to his without adding him onto my pack? 

Connie12 by Visitor
  • 621 Views
  • 1 replies
  • 0 Helpful

Mobile internet

Why do I get a "no internet connection" when I am away from home outside when I still have nearly 5Gb unused

Philip53 by Explorer
  • 412 Views
  • 2 replies
  • 0 Helpful

can’t use data roaming in EU

hello, i need help as i bought a 30 day sim to use in the uk and eh, however before i left the uk i forgot to on data roaming. i can’t use the data now in amsterdam. please help. i can’t see to find the chat button to message an EE staff 

Excessive data usage, not in line with phone

Hello,I've recently switched to EE and everything has been good so far, except from yesterday when I got an 80% warning for data. It was at this point I turned data off on my phone.This morning I got a message at 2am saying I had used 100% of my data...

Screenshot_20231215-141807.png Screenshot_20231215-142247.png
Hbege by Explorer
  • 1501 Views
  • 3 replies
  • 3 Helpful

Military personnel in the Falkland Islands

Hi, My husband is shortly deploying to the Falkland Islands for six months and I just wondered if anybody can clarify roaming etc. Will he be able to imessage/whatsapp/facetime without charge or will he need to pay extra? Thanks in advance 

rachedw by Visitor
  • 2824 Views
  • 3 replies
  • 5 Helpful

Re: Welcome to new EE

I'm an EE customer, I ditched BT several years ago, so this merging of BT and EE is making me feel a little uncomfortable if I'm being truly honest. I regularly do speed test checks and I have noticed since this "launch" that my speeds on 4g mobile b...

Wildcat by Skilled Contributor
  • 356 Views
  • 0 replies
  • 0 Helpful