Mobile Data

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Egypt roaming

Hi,I'm a SIM-only pay-monthly contract.I know my data allowance won't be accessible in Egypt but how can I find out the cost of data roaming?EE has a 'travel pass' page but Egypt isn't listed.Thanks

Dubai - Travel Data Pass

Hi I’m going to Dubai tomorrow. just called EE and got told they can’t add the travel data pass to my account as I am on the full works plan. Paying over £100 a month and not being able to add the pass seems crazy as you still have to pay for the tra...

Inquire about data and recharge it

Hi Dears,How do I reach my page to inquire about internet consumption and how to renew the package?

Re: Mobile hotspot not connecting to any device

I have the same issue. All software up to date. I can connect my laptop to my hotspot when at home with no issues, but when I go overseas (I.e. France ) others can connect to it but they can’t access the internet

EE wifi auto and mobile contract

I have EE mobile; broadband is Virgin. Can I use EE WiFi auto on my EE mobile contract.I also use my EE mobile as a hotpoint for my non LTE tablet; wifi not always good in hotels!Any advice please.

Can’t gift data in the app

Hi I have tried to gift data in the app to one of the numbers linked to my account and haven’t been able toi have been able to do it on the online accountThere are a few threads the same in this community but no answers - can someone advise what the ...

Checking data usage on unlimited mobile plan

I have an unlimited mobile plan but wanting to see what my actual data usage is. When I’m in my EE app all it will tell me is that I’m on an unlimited plan. any ideas?

My SIM card works IN MY Huawei B18-263

Hello,My SIM card works and Huawei B18-263 however when I transferred it to Huawei winexternal router says connected but no internet. Have checked APN all lights are green but cannot download. Put a sky sim in and everything worked fine. Also tried 3...

Resolved! iPad Data Gifting

Hi - I have an IPhone 15 pro max with unlimited data fully loaded. I have a work iPad that I will be given as part of a redundancy package. I am sure they will want their sim back! what are my options for data? It is eSIM compatible. I know I get di...

Resolved! Didn't get expected unlimited data

I just purchased EE broadband, as I was informed that my existing mobile data would then become unlimited (being over £10 per month). But my data usage on the EE app still says that I have only 559.0 MB left, and there is no sign of it becoming unlim...