Mobile Data

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Mobile hotspot not connecting to any device

Hi, I’m having trouble connecting my hotspot to any device. I’ve tried on both Apple and non- Apple devices and it just won’t connect. On some devices, it will say ‘connected with internet’ and some it will just fail to connect. I’ve tried every quic...

SIM Only to use in my router as broadband - is it classed as tethering?

I am in a process of buying a property in Sale - Manchester. Just checked something that I would never think could be a problem in that area, mobile signal / broadband speeds. Apparently in that block of appartments, only EE covers 5G signal...Now th...

Suggestion: start and end dates for add-ons

Hey EE, could you allow people to specify the start and end dates for add-ons?For example, when someone takes a roaming pass, it is usually for a trip they know the dates of, but unless they contact you in time to cancel you'll charge them for someth...

Date gifting

I’m trying to gift data but it’s not letting me is anyone else having problems with this ?

Pay as you go data

someone rang me today to change my pay as you go plan. They said it would be cheaper and I’d get more data. I was paying £15 a month but they said it would change to £11. She said to turn my phone off and back on and it would’ve changed over automati...

Data

Hi I’m a pay monthly customer on a 2 year contract. On the 10th of every month is when my phone bill goes out and renews. I have paid my phone bill and it even sent me a text and shows on the app confirming this however on the data usage I have left ...

Resolved! USA Roaming

Hello I am travelling to America, I currently have an unlimited data contract, what do I need to do to keep using my phone abroad and not pay a fortune for it?

New unlimited sim account not showing any data

New account unlimited data sim not showing any data in account, sim changed by EE once as help said it was faulty, still not working account page keeps saying there’s an error texted 150 nothing can’t call either

Resolved! Roaming

I can't add on plan with data on abroad

Urgently seeking help - overseas

Hi EE,I’m urgently seeking your help and can’t find any other way of getting through to you, so giving this a go.I’m currently in Italy and did not text roaming before I left the UK, as I didn’t realise this was a requirement. My previous roaming pas...