How to contact parent when data has run out?

The888s · ‎23-03-2025

Hi, My son has a mobile phone with a SIM only contract. However, i have realised that he does not recieve my messages and can not call me if he has used all of his data and is not with in range of a WiFi. Is there any was he can make contact with me in an emergency in this scenario?

Schockwave · ‎23-03-2025

Hello @The888s ,

Welcome to the community,

What sim only package does he have? Please give details, so that we can help, as most packages have unlimited calls and text, which would enable him to ring or text you. Does he have signal where he is? That would seem the most likely scenario, that there is no signal.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

XRaySpeX · ‎23-03-2025

Receiving msgs or making calls does not use data. There must be some other reason he can't.

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