Data Plan

[RubyD96]

Hi, I’ve recently put my add on sim card into a different phone but the data plan has moved with it and when I check my account it tells me that the sim is still on a unlimited plan but on the phone it tells me it has 2GB of data it can use, can anyone help me sort this. 
Thanks 

[Matt_124 · Accepted solution]

Some phones have an internal data counter/data warning built in that is set to 2GB as a default and doesn't have any way of knowing what's available on your plan.

If it is a Samsung device, you can go to Connection > Data Usage > Billing cycle and data warning, and change this yourself or remove the data warning entirely.

For other devices the steps should be similar, likely under Mobile Data settings.

[XRaySpeX]

Your data plan is on your SIM & thus will follow it anywhere.

[RubyD96]

That sorted it, thank you 

[Leanne_T]

Thanks for coming back and letting us know @RubyD96 

Have a lovely day 🙂

Leanne.