Mobile Data

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Mobile Data not showing Sim

My IPad mobile data has disappeared. I have scanned the QR code and also put the details manually and it still isn’t working and says to contact network provider. Worked last night. Iv tried replacing the sim and restarting the iPad too still no luck...

Data gifting not registering

I've data gifted twice to my wife's phone. 2 GB then 500Mb. This shows on my account but her phone is still saying its got 0 data.

Resolved! how do i turn off data roaming

how do i turn off data roaming at £2 per day?

Resolved! Just started a new SIM only contract and it's already at the 125gb data limit

My 24 month unlimited data plan was ending and so I changed to a 12 month SIM only contract starting on the 10th of May.Having looked at my data usage I was averaging around 80gb a month so chose the 125gb limit instead of unlimited to help save some...

If I am not getting 5G speeds and I am paying for 5G, can I cancel my contract?

I am paying for 5G home broadband and it seems that my local mast does not have the backhaul to even give me decent 4G speeds throughout a great deal of the day. After about 1600 I can be looking at 10mbps. I am also only getting band n28 5G, and get...

Why is my mobile data not working?

Will stay connected work on and old sim

Will stay connected work on an old SIM card, before stay connected came out?

Resolved! Data gift to someone not on my contract but on ee? How?

My step daughter needed data and I had lots but I couldn’t gift to her, is that even possible? If not it should be if the phones are on ee.

Continual buffering

How come since I refused the so called "FREE Upgrade to 5G" which would have changed my payment monthly from £23 To £30+ where's the FREE in that!! my internet has been continually sluggish and nigh on unusable when online and playing games ? I have ...

Cannot laod some apps and websites

Hello, I'm an international student from South Korea and I'm using a 100GB subscription pack.Since last Thursday (11th May), my EE data suddenly doesn't work in some apps and websites.It is definitely not a device problem because everything works we...