Mobile Data

A place to ask questions and share tips about using mobile data.

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Forum Posts

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by Former EE Community Manager
  • 133575 Views
  • 49 replies
  • 20 Helpful

data

why is my phone saying that 'could not activate cellular data network'  you are not subscribed to a cellular data service. I have bought 150 mb add-on of data can someone advise? 

man5866 by Visitor
  • 248 Views
  • 1 replies
  • 0 Helpful

Using my data

For a couple of weeks, my data hasn’t been working correctly. I have over 15GB and enough service, but all I can use when it's on is sending Snapchat. Google maps or Google, in general, are not responding. 

Erinhbee by Explorer
  • 295 Views
  • 5 replies
  • 3 Helpful

Why I can't gift Data?

I have five numbers under one account me, my wife and kids. I get a lot of data in my number but I want to gift some of it to my family members. I can't, why? I used to be able to do it but I can't any more. I would love to have that feature back in ...

data gifting

HiI got a text from EE saying I have used all the data I gifted but I never gifted any data and I cant see the 'family usage ' tab to stop gifting the data , can anyone help ? Thanks

hhjgu by Explorer
  • 294 Views
  • 3 replies
  • 1 Helpful

EE no max Mbps essential plan but 100 limit

When I look at my plan it states categorically that I have no speed limit yet it never goes over 100mb when I’m on 5g it flies to 500mb then always goes under the 100 so I Must be speed capped ?

Treble by Established Contributor
  • 818 Views
  • 1 replies
  • 0 Helpful

Data whej overseas

I have 20gig of data. I have used 5. I am currently in Italy but unable to use the data I have. Can you help please. I really need to access the data  

Fat family sharing

Why is data transfer from unlimited time limited to a few day after refresh?tried to do it today site is down for maintenance dosnt say how long for and all this time I’m loosing the amount I can transfer as the amount reduces day by day I don’t get ...

Datadog by Visitor
  • 296 Views
  • 1 replies
  • 0 Helpful