25-09-2023 07:36 PM
Recently changed from plusnet mobile to EE .
Since change unable to connect to smartwares cctv via EE 4G but fine via wifi.
Cameras connect via another network 4G fine.
Checked numerous times including areas with strong 4G signal and good speed check
Anyone have similar problem or any ideas please.
25-09-2023 10:59 PM
Hi @mikebon
Have you checked your content lock settings on your EE app.
Thanks
26-09-2023 09:42 AM
26-09-2023 10:15 AM
Hi @mikebon,
Welcome to the EE Community. 🙂
I'd recommend contacting the manufacturer of your CCTV settings to see if any settings need to be changed for it to work over a mobile data network.
It's worth mentioning that the EE network uses CGNAT.
James
26-09-2023 11:16 AM
Hi @mikebon
Can you try and connect via a VPN.
If that works you know it must be a network issue. I would then ask EE to refresh your line becase porting numbers across seems to cause some issues.
Thanks
26-09-2023 12:13 PM
26-09-2023 12:19 PM
26-09-2023 05:08 PM