recently moved from plusnet to ee.now no cctv via ee 4G

[mikebon]

Recently changed from plusnet mobile to EE .

Since change unable to connect to  smartwares cctv via EE 4G but fine via wifi.

Cameras connect via another network 4G fine.

Checked numerous times including areas with strong 4G signal and good speed check

Anyone have similar problem or any ideas please.

[Northerner]

Hi @mikebon 

Have you checked your content lock settings on your EE app.

Thanks 

[mikebon]

Yes thanks anyway. Settings already set and checked to unrestricted content.
Still can not connect to our smart ware cameras via EE 4 G . Can only connect now via Wi Fi . Prior to recent change from Plus net mobile, 4 G connection was fine from anywhere nationwide in signal range!
I am guessing that EE are blocking 4 G access to cctv cameras ?
Thanks for your help anyway,
Mike

[James_B]

Hi @mikebon,

Welcome to the EE Community. 🙂

I'd recommend contacting the manufacturer of your CCTV settings to see if any settings need to be changed for it to work over a mobile data network.

It's worth mentioning that the EE network uses CGNAT.

James

[Northerner]

Hi @mikebon 

Can you try and connect via a VPN. 

If that works you know it must be a network issue. I would then ask EE to refresh your line becase porting numbers across seems to cause some issues.

Thanks 

[mikebon]

Thanks for suggestion,
Have checked with camera people ( Smartwares) Have been on latest software update for a long time.
Everything working fine on 4 G with Plusnet mobile right up to change to EE last week !

[Leanne_T]

Hi @mikebon 

Did the manufacturer advise if they supported CGNAT? 

Leanne.

[mikebon]

Hi thanks Northerner,
took your advice and tried vpn.- works straight away !
Will contact EE as you suggested.
Will let you know the outcome in due course Thanks
Mike