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A place to ask questions and share tips about using mobile data.

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EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by • Former EE Community Manager
  • 133917 Views
  • 49 replies
  • 20 Helpful

How to remove 100M cap from PAYM SIM?

Just wondered if it's possible to upgrade a capped 100M PAYM SIM to not have a cap?Although in MyEE it says 'best speeds, no cap' I'm clearly capped at 100M. Seems pretty pointless having 5G and the associated shorter battery life with a 100M cap whe...

wmj by • Established Contributor
  • 1278 Views
  • 15 replies
  • 1 Helpful

No data allowance after bill date

One of my plans has received no data allowance after the bill date (refreshes on 25th of each month). The user has been overseas for a month but returns to the UK tomorrow. The advisor I spoke to on 150 suggested that because of this, the user would ...

Resolved! Hotspot Allowance

Hi all, how much hotspot allowance are we given? I have an unlimited data plan. I’ve just moved house and Virgin have screwed us over and not installing till 18th Jan, I googled and it said if you have unlimited data you have unlimited hotspot as lon...

CFoxy98 by • Investigator
  • 1347 Views
  • 12 replies
  • 0 Helpful

EU Roaming

I have EU roaming added on (for daily charge of £2 per day) and have spend cap of £10. Still unable to use phone abroad for texts/calls/data roaming etc. unsure what the problem is. Can’t get through to speak to someone from EE to help. The text mess...

Prarua by • Visitor
  • 393 Views
  • 2 replies
  • 0 Helpful

Re: 4Gee Wifi sudden speed drop

I have this exact issue with my EE 4G sim in a router. I work remotely and my normal 50-70mgb has dropped to 3. This has been the case for several days. It can not be congestion as I'm having to switch to working from my iphone 4G which is on Giffgaf...

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