Gifting

P1xed
Investigator
Investigator

Guys. All day been trying to gift data.  Tried app tried desktop. Bit return errors. When will this be fixed. Please don’t ask us to uninstall and install. When your system is saying it’s a tech fault. Just tell us when it will be fixed. If it’s going to be 48 hours just say that but giving all kinds of work around which simply don’t work is not helpful and a waste of time. 

7 REPLIES 7
Leanne_T
EE Community Support Team

Hi @P1xed 

Thanks for coming here. 

When was the last time you logged in and gifted data? 

Leanne.

Last month. I have a reminder in my diary to gift data every month on the 26th. 

Leanne_T
EE Community Support Team

I see, thank you @P1xed 

If you give us a call on 150, the team can get this looked into and help you gift the data. 

Leanne.

Ok thanks

Leanne_T
EE Community Support Team

No problem @P1xed 

Leanne 🙂

Cannot call you as I am traveling and will incur significant charges. I have once again tried to gift the data this morning on both app and web login and neither of them work. It seems to me that you should just be able to do the transfer for me. In order to be on this platform I had to register with my number. So you know who I am. 

Christopher_G
EE Community Support Team

We don't have access to our account here in the community, @P1xed.

I've seen other users who have a similar problem abroad be able to get in touch through a VoIP service, such as Skype.
Chris