Call Quality ( receiver ) is poor & intermittent

[Ju661]

Own a Redmi Note 12 pro plus : new EE sim ( previously Plusnet ). Several people that I have phoned recently stated that my line was very poor ( could hardly hear me, very broken & distorted ) although I could hear them perfectly well. 

Note: coverage checker doesn't have my mobile phone within the database  - does anyone know why?

EE Technical support - how do you get through to somebody?

Any suggestions welcomed?

Thanks in advance 

[bristolian]

The online coverage checker holds a database of most EE-issued phones, to match that to which coverage layers to include in the predictions. Non-VoLTE devices can't use 4G800Mhz, only 5G-phones should predict 5G service where applicable, etc.

When you're using a non-EE-issued phone, you can safely choose the nearest equivalent. In terms of your call quality issues, does your phone show a VoLTE symbol next to your coverage indicators? If not, your calls could be being carried over 2G/3G and potentially go some way to explaining your issues.

[Ju661]

Thanks

It's a 5G capable  phone and yes has the Vo indicator. I've switched to WiFi calling now to see if that changes anything? It did display 5G when on the network.

Reading numerous comments on various forums, users have been experiencing the exact  same issue.