Not receiving text messages intermittently.

[Joolsmc]

Hi 

For the last two years, my husband and I are not receiving text messages regularly in our area/home.    It's frustrating as we need this when making purchases or logging onto accounts.  

Is this an issue for others?

[bristolian]

Can you reliably receive calls in your home/area?

Are these text messages never received? Or just delayed? Is there any pattern to the messages that are delayed?

Do you have any issue sending text messages in your area/home?

[Ali_A]

Hi @Joolsmc 

As you're both facing an issue, you can check coverage and network status at Check mobile coverage where you can report any issues you are facing, as well as sign up for updates on any known issues that may be going on. 

If there are no issues in the area, I'd recommend calling Customer Service where a guide can check your mobile connection and message deliveries, and refresh your SIM connection if needed. 

In the mean time, it may be worth setting up WIFI calling if you have a fixed line Broadband service at home. 

Ali 

[Joolsmc]

Hi Ali

We can receive phone calls on our mobiles and we can also make calls but have had frequent drop outs. We are on WiFi calling now and haven't had a drop out for about 6 months but I've taken WiFi calling off my phone to test if it makes a difference. In the past we've reported an issue and have been told there is no fault then a few weeks later we're told there is a fault.
About three years ago we never had an issue receiving text for about 15 years in the same house then a couple of years ago it all changed. We reboot our phones and send each other text messenger to try and reboot the system. I've been through customer services many times but they can't find anything wrong.
Thanks

Julie

[bristolian]

SMS should be more resilient to poor coverage than calls, but ultimately if you're experiencing call drops & SMS delays, this may just indicate a coverage issue. I don't see the merit in disabling WiFi-calling for anything other than testing purposes - the service is designed to only kick-in when necessary, and if it improves service & reliability, then the case is made.

If there were more to this than poor coverage, then the questions posed previously apply..

Are these text messages never received? Or just delayed? Is there any pattern to the messages that are delayed?

Do you have any issue sending text messages in your area/home?

[Joolsmc]

Hi

I suppose I want to test the system to see if it's improved or fixed by switching WiFi calling off. If I don't get any drop outs then it's improved.

Very few text messages are received, never delayed. The one I sent a week ago had never arrived. I can send text messages and I don't receive any error messages but my husband rarely received them. If I need to make sure someone receives my message, I use WhatsApp.

Thanks

Julie

[bristolian]

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@Joolsmc wrote:
I suppose I want to test the system...

Very few text messages are received, never delayed. 

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Try sending text messages to your own number. Are they received?

By the same argument, try using the 150 text message service. Send a command such as HELP or BALANCE to 150, you should receive a response by text message.

A quick & easy way to prove receipt of text messages. Try doing this from any phone that you suspect to not be receiving texts.

[Joolsmc]

I sent a text message to my own number and received it. Also sent a text message to 150 and got a response so that seems to work.

Thanks