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A place to ask questions and share tips about using mobile data.

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EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by • Former EE Community Manager
  • 182077 Views
  • 50 replies
  • 24 Helpful

Resolved! Using data

I can't send or receive texts or messages unless I'm connected to my WiFi. All data options are on but phone refuses to use data

TxLilly by • Explorer
  • 421 Views
  • 3 replies
  • 2 Helpful

Continual data sharing problems

Almost every time when I go to share data with my family (usually when monthly reset) I get error messages saying sharing not available whether I use the mobile app or online. Today was the same and I went to report it online but the messaging wasn't...

WMIV by • Investigator
  • 732 Views
  • 7 replies
  • 0 Helpful

Mobile data doesn't work after moving from Plusnet (EE) to EE(EE)

Both my wife and I are having the same problem - no mobile data despite checking that mobile data is switched on and the APNs are setup. Trying 150 just put me into a loop where I would get texts saying I need to call 150 and round round and round I ...

shpub by • Investigator
  • 832 Views
  • 3 replies
  • 2 Helpful

Mobile data not working properly since being in Corfu

Since returning from Corfu my mobile data will only work on social media but not on my mobile banking app or any of my store card apps. Just get “ you’re offline” constantly. Signal not great either even though the EE site says I should have full sig...

Mobile data not working after switch to EE

Ive read all the posts about data not working after getting new sim from EE and switching my number (from 3).The phone is working Ok, as are text messages but not data.I've tried everything recommended on these blogs and am very frustrated.Not a good...

Resolved! Data usage

I've got 60 gig on my phone and this month the data has been eaten up very quickly even though it's mainly connected to WI-FI - Checked app usage and nothing new showing and this has never happened before only this month - any ideas appreciated 

Trina6466 by • Investigator
  • 966 Views
  • 10 replies
  • 1 Helpful

4G antenna install?

I've read previous posts that EE install (or use someone) to install external 4G antennas. Do they still do this service please? No 5G in my area I'm afraid.Thank you

mikrt by • Established Contributor
  • 637 Views
  • 3 replies
  • 0 Helpful
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