Mobile Data

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

My phone switches to 3G and 4G/5G.

Hello, My phone switches from 4G to 3G which causes my speed to slow down, and this happens randomly during the day. Then out of nowhere it jumps back to 4G VoLTE. I've just started having this problem and I'm unsure if this is to do with Android 13 ...

Internet

I just bought EE SIM then bought package of 25 GB data but mobile data not working... Internet not working...but call & txt massage active...

Resolved! Spend Cap

I’ve just set up a roaming pass for a trip to the USA. Do I need to add a spend cap as well?

Data Roaming Cap

I paid £30 and now cannot access data roaming - I wasn’t notified that I had reached my limit?

extra data

Hi,I am a sim only customer, when I joined broadband last year I was told i would be given an extra 5gb of data per month on the sim when i signed up for broadband. I questioned this later on as I couldn't see it on my bill but was assured it would a...

Resolved! Unlimited data

I bought an unlimited data add on to my contract phone. When I look in my data usage, it says my active data is out of 100gb. Am I just limited to that, or is it really unlimited? I’m also abroad and have the benefit of being able to use my contracte...

Resolved! No more data to gift?

I have gifted 80gb this month. I am on an unlimited plan and can supposedly give 100gb.Why is my account stating no more data to give?

Phone not working properly in Germany

I am having a lot of problems with my phone in Germany. It keeps telling me my spending cap has been breached. I have paid £2 per day previously for my use of phone. This happens automatically and has not been an issue before. Now I am finding it won...

Data roaming in Germany

I use a pay monthly (30Gb per month) SIM card from EE in my motorhome router, no caller or texts, just data via SIM. The EE website is not much use telling me a) whether it will work OK in Germany, b) anything extra I need to pay when I get there and...

EE Data SIM won't connect to internet

I have a new EE contract data SIM. I am trying to use it in a Celerway Go portable router. The router recognises the SIM, configures itself with what looks to be the correct settings (APN=everywhere), but the status never gets beyond 'connecting'. ...