No internet access

exelanshero · ‎08-12-2023

I have not had internet access for about 5 hours, the balance has been added to my number but it still does not connect anywhere, I live abroad and you have been using your service from roaming packages for a long time, right now

[mod edit: please do not post personal information such as phone numbers on the public board. Thanks!]

XRaySpeX · ‎08-12-2023

Where are you?

Are you on contract or PAYG?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

exelanshero · ‎08-12-2023

I live in Turkey, I am a payG customer, I added 20 pounds balance to ee mobile, but I still do not have mobile data access.

XRaySpeX · ‎08-12-2023

You're outside the EU. Any PAYG packs are not valid there. You can't buy data direct from your balance. You need to buy a roaming data add-on, which it would've offered you in your Welcome to country text.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

exelanshero · ‎08-12-2023

Dude, do you have trouble understanding? I say I didn't buy a data package, I added a normal balance of 20 pounds, but then I still say there is no Internet access.After I have a balance, I need to access the internet in the country I want, but many people cannot access the internet while roaming, mobile data is active but there is no internet, please provide me a solution.Or report to the authorities that there is a problem with roaming internet access.

XRaySpeX · ‎08-12-2023

As you didn't buy a data package you cannot use data there & so you can't go on the Net.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

exelanshero · ‎08-12-2023

I can use internet calls and SMS by spending 20 pounds from my balance, but I can't spend it because it doesn't enter, I say Turkey roaming is disabled,Access is denied

XRaySpeX · ‎08-12-2023

I shall not deal further with such a insulting rude person.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up => 2005: Wanadoo 1 Meg BB => 2007: Orange 2 Meg BB => 2008: Orange 8 Meg LLU => 2010: Orange 16 Meg LLU => 2011: Orange 20 Meg WBC => 2014: EE 20 Meg WBC => 2020: EE 40 Meg FTTC => 2022: EE 80 Meg FTTC (no landline number)

James_B · ‎09-12-2023

Hi @exelanshero,

To use mobile data in Turkey, you'll need to purchase a roaming data add-on.

If you open your web browser when not connected to WiFi, you'll be prompted to purchase an add-on.

James

exelanshero · ‎09-12-2023

Well, brother, can you tell me, I have a balance of 20 pounds on my line, can't I make calls, SMS or mobile data with this balance?