07-08-2025 09:57 PM
I can absolutely concur with this treatment..I haven't been able to use the Internet for months..I had an unsolicited phone call "thanking me for being a loyal customer " and a reduction in my monthly payments...
But because I was away a lot I didn't use my phone for a long time..Now I find they have cut my data...and many many phone calls just denying everything and blaming me...at the end of every conversation they try to sell something to me...totally disgraceful
I will take this all the way to get a result from them...My sympathies go to the poor people who have to deliver the **bleep** every day...move on folks..this ship is sinking..just look at trust pilot..
08-08-2025 08:05 AM
Hi @Thebazza.
Thanks for coming here.
I'm sorry to hear you have not been able to access your internet.
Is this regarding your mobile data?
When you received a call did they upgrade you to a plan with lower data?
Please provide more information regarding the call, I would love to see if I can help.
Katie
08-08-2025 08:12 AM
@Thebazza Your first paragraph sounds like a scam because EE will not reduce your contract price whilst your mid contract.