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A place to ask questions and share tips about using mobile data.

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EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by • Former EE Community Manager
  • 132383 Views
  • 49 replies
  • 20 Helpful

Website pages/apps not loading

Hi,Since Thursday (11th May 23) I have been having issues with my 4g network. Some pages/apps load fine, e.g Reddit, WhatsApp, Messenger, Gmail. Whereas others time out consistently e.g Outlook, Betting apps, Fotmob etc etcWhile I am on WiFi it all w...

Ccoe91 by • Investigator
  • 994 Views
  • 13 replies
  • 0 Helpful

Data

Could I please have some help as to way my data is not working 

AmyBeal by • Explorer
  • 261 Views
  • 1 replies
  • 1 Helpful

Unlimited Plans are not truly unlimited

I was sold an "Unlimited" Plan with no restrictions whatsoever. Suddenly, I have reached a never-hear-of-this-before cap and moved to a slower speed as a penalty. What? This "tethering limit" was never explained to me by the agent when I was making t...

dley19 by • Investigator
  • 9771 Views
  • 17 replies
  • 9 Helpful

Mobile data not working

Since last Saturday, I have been experiencing issues with my mobile data. I tried to solve the problem by purchasing a £15 data pack, but unfortunately, the issue persists. Additionally, I am unable to sign up for My EE application and website as the...

Resolved! Data usage

I ran out of data but am still able to stream etc , will the data im using (at a slower speed) be taken off the next monthly allowance ?or will I be charged? If so how much as I’ve used 10 of days I pay monthly - sim only 

Tonka1 by • Visitor
  • 320 Views
  • 2 replies
  • 3 Helpful

Resolved! EE data sim

hi can anybody advise how I find out, how much data I have left on my data only sim, it’s fitted to the EE  white Wi-Fi box in my motorhome. I’ve registered for a  account but don’t now where it Imput the sim number .

Provider Recommendation

Can anyone recommend a provider that provides decent 4G coverage with adequate signal strength? EE coverage has returned to levels last seen by Orange when they first started mobile coverage in the 90’s. I’m totally sick of a sub-standard service. 

Lossie34 by • Explorer
  • 275 Views
  • 2 replies
  • 0 Helpful

Mobile data

I need mobile data roaming as its not working outside the house

Some Apps have stopped sync-ing with mobile data

I'm puzzled, as a few days ago my Garmin Connect App stopped synching with my watch to measure sleep and also "activities" such as running, steps, calories etc now. I have to have wifi connection to do a sync. Seems to be the same with the 5K parkrun...

Jacky13 by • Visitor
  • 253 Views
  • 1 replies
  • 1 Helpful
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