How to remove 100M cap from PAYM SIM?

[wmj]

Just wondered if it's possible to upgrade a capped 100M PAYM SIM to not have a cap?

Although in MyEE it says 'best speeds, no cap' I'm clearly capped at 100M. Seems pretty pointless having 5G and the associated shorter battery life with a 100M cap where I can get better performance and longer battery life on setting my phone to downngrade itself and use LTE-A instead.

[Northerner]

Hi @wmj 

There is no cap and there is no guaranteed speeds on EE mobile network.

Thanks 

[Leanne_T]

Morning @wmj

Thanks for coming here. 

Please give us a call on 0800 079 8586 and the team will get this looked into for you. 

Leanne.

[chistery]

"Best speed" has no max, but it could just be the network where you are. Have you tried when out and about? 

Great speeds - max 25 Mbps

Excellent speeds - max 100 Mbps

Best speeds - no max speed.

[EssexBoyEE]

In addition to @chistery and @Leanne_T  regarding which Max Speed vs Unlimited Speed Plans and checking with Customer Services that you are on the correct Plan, are you on an Unlimited Data Plan?, if so a Speed Cap will kick in once you have reached your Monthly Fair Use Policy (FUP currently 600gb usage, or, Data Gifted amount + remaining FUP = 600gb).

[wmj]

Was in a 5G area this morning. Did a few speed tests. Only hit around 50Mbps. Internet then dropped out & had to switch to my other provider's SIM to get back online.

I'm sure I remember pretty solid 4G+ speeds of around 250Mbps in the past on EE and another provider. Maybe I'm wrong.

[Chris_B]

@wmj   Can you text BALANCE to 150 and report back what it says.   Can you also say what tariff you have.   What’s it’s cost and is it a 12 or 24m tariff.  

[wmj]

Your current charges to go onto your next bill are £0.00 (this excludes line rental, VAT & any unprocessed charges).

Your current allowances are: Unlimited UK minutes and Unlimited UK texts.

You are on our Essential plan.

You have 8.6GB remaining of your 20.0GB data allowance.

This will refresh xxxxxxx

You have used 10.62GB of free data this billing period, Reply FREE USAGE to see a full breakdown.

For a summary of your recent invoices and payments reply BILL. If you would like more information about your plan reply MYPLAN.

For info on our other Text Services, reply HELP or go to ee.co.uk/text150.

You are currently on our Essentials Plan which gives you excellent speeds. You have 8.6GB remaining of your 20.0GB data allowance. Enjoy a rock solid connection that's perfect for social media, streaming and downloading your favourite music and shows, and gaming on the go. For more information about your plan speed tier, go here www.ee.co.uk/speed or to give us a call from your EE handset

[Chris_B]

 

@wmj   Your account is showing the wrong information.    You’re on an Essentials Plan and that is capped at 100Meg.     I’ve upgraded today and my account shows the wrong information also.     Do you have the email that confirms your order of this tariff?  
 
 Here’s my account.   Please note the Best Speeds. 

here’s my email 

[wmj]