Mobile Data

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Can't use 3G/4G mobile data

HiI'm not sure how long this may have been going on for, but since connecting to our new ISP, I've noticed my iPhone XR no longer connects to my mobile data. It'll only revert to 3G and won't use 4G at all. But whichever I says it's connected to, tr...

Resolved! How to avoid roaming abroad

I am travelling to St Petersburg, Russia through Istanbul, Turkey. What is the best way to avoid roaming?

Resolved! Using my Internet dader in Egypt

Hi how much will I be charged to use my Internet data in Egypt for 7 days

Resolved! Social Media Apps & Sites

I’ve started to suffer problems when using social media apps on both data and Wi-Fi, specifically Facebook, What’s App and Twitter. It came on last week, initially only affecting apps and only on data. However, it’s now happening on Wi-Fi and their ...

Resolved! Offered double data as a BT Broadband customer.

I have a message from EE offering me double data for free as an existing BT Broadband Customer. All I have to do is to reply 'Yes' to 1200. Unfortunately the only answer I get is 'Unfortunately we weren't able to add this offer at this time, please t...

Share data - devices needed

I have an unlimited data sim to which I would like to be able to use and connect my laptop when out and about, but not with my phone nearby. What devices are recommended and what do I need to buy?

Why czny i connect my data.

Re: Unblocking websites

Hi all! I have mobile router sim and pay monthly. A website I need to log into is currently blocked when I use EE WiFi. How do I unblock? Many thanks!

Resolved! Can't download content from websites

I have recently just switched from three to EE. I was able to download videos from various sites. Since changing to EE I have access to these sites and can stream them, but it does not let me download. I hot spotted my laptop to see if its just my ha...

data

it annoys me when i still have a lot of data left but at the end of the month they like take it. then i have to buy more and it’s annoying