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A place to ask questions and share tips about using mobile data.

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EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Sean_D by • Former EE Community Manager
  • 184867 Views
  • 50 replies
  • 24 Helpful

No internet despite full 4G

HiDespite having full 4G and full data I cannot access anything to do with the internet. Everything works fine when connected to WiFi but don’t have access to WiFi all the time.Anyone have the same problem or able to help please?RegardsSR

ShaunyR14 by • Investigator
  • 392 Views
  • 5 replies
  • 0 Helpful

EE data in Vietnam

If you are travelling to Vietnam and want to have data access to get internet access, maps, pay, etc. forget it.EE is not currently supported by the local Vietnamese mobile providers and the best you will get is 3G which is not strong enough to get m...

GuyDavies by • Investigator
  • 9757 Views
  • 8 replies
  • 5 Helpful

Add on unlimited data offer

I had a text saying I could add on unlimited data for 7 days for £7 but cannot see where to add this  . Any help much appreciated 

Kaz27365 by • Investigator
  • 372 Views
  • 2 replies
  • 4 Helpful

Data usage

I'm having issue using my data. I topped up £20 for 5GB data usage but it didn't work all day at all. Can someone please help me? Thank you

Nazish2 by • Visitor
  • 281 Views
  • 1 replies
  • 1 Helpful

4g / 5g not working

Good Evening,My 4g internet stopped working a few months ago, I could open / seen certain things but other things didn’t work at all.  I thought it would fix itself so I left it for a while.Unfortunately this didn’t happen so I went into my local EE ...

Chloe984 by • Explorer
  • 749 Views
  • 4 replies
  • 0 Helpful

iphone network provider

i cant connect to my network provider and it says no signal even with my mobile data on. i’m confused and need help please

GP30 by • Visitor
  • 327 Views
  • 1 replies
  • 1 Helpful

Mobile data

Hi my son will be calling me from New York do I also get extra charges if I'm not at home to use WiFi and use my mobile dat to receive the call via WhatsApp?

Data gifting not working

I tried gifting data to my daughter for two days but it's not working. I've tried clearing storage, re installing etc. I've sent data to her for a few months now as it's all on my account anyway. Any help would be appreciated.

Craig1704 by • Investigator
  • 1187 Views
  • 5 replies
  • 0 Helpful
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