Mobile Data

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

Data usage allowance

Hi I renewed my plan in January and for february March and April my usage ran at between 1gb and 2gb of my 5gb allowance. In since 23rd april it is showing 9.5gb. How do I find out what is wrong

Data Disappeared: Returns sometimes when I switch airplane mode on & off

I recently got a new upgrade and now I am getting an error message 'No Sim Available'. My data is gone. Sometimes, if I switch airplane mode on and off the data comes back but then it disappears again. What is the issue?

Application to Reduce Data Limit

Just asked EE Support if I could reduce my unlimited Data Limit that I never use to its full capacity in order to help reduce my monthly account costs.I was told that I would have to pay £548 upgrade fee before I could reduce my data limit. Why would...

Turn iPhone unlimited data hotspot to a all emcompassing flat router?

Hi, I have an iPhone with unlimited data and it's my only source of internet in my flat. It streams Netflix etc. perfectly. Some other devices in my flat won't connect to the hotspot I use for the TV and need a router? Is there a hub/router I can buy...

Data

I’m in Spain & my data has run out

Resolved! My phone says data limited 5GB exceeded but logged in says 18GB of 24GB?

I don't understand why these are different and what is setting the 5GB on my phone now when other months I have gone over this with no impact. Any ideas welcome.

Resolved! Data transfer between EE data plans

Please can you advise how to transfer data between different no’s on my EE account? I have found the data area but not how to gift data? many thanks

Resolved! Add data plan

I recently upgraded (but to a lower model which didn’t have enough storage to transfer from my old phone so decided to return the new phone). Before I realised this, it gave me the option to convert from Sim to eSim which I did. Obviously I now want ...

Temporary upgrade to unlimited data

Is it possible to get a one month upgrade to unlimited data?

gifting data from abroad

Hi, I have 2 sims and i gift data from 1 sim to another. I am abroad on roaming. Today my monthly UK data had to be reset, which didn't happen...? Next, i am unable to gift mobile data to my other ee sim that my son is using in the UK because my data...