Mobile Data

EE APN Settings: Where to find them

Hi there, For APN settings please see our dedicated Help page at https://ee.co.uk/help/mobile/fix-problem/Managing-APN-settings. This Help page will give you the link to download the correct APN settings for your device. It will also give you a step-...

No letting me top up my data

Every time I go to top my data with credit which it allowed me to add it doesn’t work so, why did it take the money if it doesn’t work.

100Mbps capped network speeds

How is the 100Mbps capped network speeds? How much of a difference does it make?

Re: Data roaming in Cape Verde

Same happened to me in Egypt - very poor. I was advised to not use the phone in africa

Re: 5gee router - check data usage

Does the 600GB FUP apply to the 5GEE 2021 router plan though? as on EE's site the mobile router plans seem different to the unlimited data plans, data plan states 600GB and the router plan still states 1000GBi've just got my 5GEE Router 2021 yesterda...

I want to gift data to my wife

How to add family Number and gift data

Using data while cruising

Hii understand paying the add on when I I’m in the Caribbean, but what about when I am at sea?

Unable to contact ee from Dubai

I’m trying to contact ee to cancel my roaming data. I wanted to top up instead .

Data roaming not working

Hi I bought £20 worth of data to use abroad. , I am now abroad and my data roaming isn’t working

How to remove 100M cap from PAYM SIM?

Just wondered if it's possible to upgrade a capped 100M PAYM SIM to not have a cap?Although in MyEE it says 'best speeds, no cap' I'm clearly capped at 100M. Seems pretty pointless having 5G and the associated shorter battery life with a 100M cap whe...

No data allowance after bill date

One of my plans has received no data allowance after the bill date (refreshes on 25th of each month). The user has been overseas for a month but returns to the UK tomorrow. The advisor I spoke to on 150 suggested that because of this, the user would ...