Hello @Hannahhall1263 ,
Welcome to the community,
If you could go into settings either via the app or via the website and scroll down to parental control, make sure the settings for Adults is ticked to get full, unfiltered access to the internet.
If you are unable to do this, then ring customer service and they can change the setting for you.
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
