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My data doesn’t work

Hannahhall1263
Visitor

‎31-05-2023 05:48 PM

My data doesn’t work on specific apps they aren’t turned off for data it just doesn’t work on most of my social media apps

0 Helpful
1 REPLY 1
Schockwave
Community Hero
Community Hero

‎31-05-2023 06:01 PM

Hello @Hannahhall1263 ,

Welcome to the community,

If you could go into settings either via the app or via the website and scroll down to parental control, make sure the settings for Adults is ticked to get full, unfiltered access to the internet.

If you are unable to do this, then ring customer service and they can change the setting for you.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.