Gifted Data Speed Query

Carole64
Contributor
Contributor

‎17-05-2025 03:46 PM

Can anyone please advise - I have an allowance of 100gb data which I share with 2 family members whose lines are on my account.  The two family members only have about 1.5gb of data and rely on me to share mine every month.  I have just checked to see if they are ok for data and they are still using the data I gifted but it says "using stay connected data" - from what I can tell it looks like this data will run on a much slower speed.  Is this correct?  

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7 REPLIES 7
XRaySpeX
EE Community Star
EE Community Star

‎17-05-2025 03:51 PM - edited ‎17-05-2025 04:30 PM

 Stay Connected data runs at 0.5 Meg speed but if they are still using your gifted data they should be running at their full speed.

Are they in UK?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Carole64
Contributor
Contributor
In response to XRaySpeX

‎17-05-2025 04:16 PM

So should the gifted data actually be showing as stay connected data? 

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XRaySpeX
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In response to Carole64

‎17-05-2025 04:30 PM

Are they in UK?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Carole64
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Contributor
In response to XRaySpeX

‎17-05-2025 05:00 PM

Yes

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XRaySpeX
EE Community Star
EE Community Star
In response to Carole64

‎17-05-2025 05:27 PM - edited ‎17-05-2025 05:35 PM

Then, no!

Did they receive a text to inform them that they are having data added?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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Carole64
Contributor
Contributor
In response to XRaySpeX

‎18-05-2025 10:45 AM

Yes they both gets texts when I gift their data each month

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Ali_A
EE Community Support Team
In response to Carole64

‎18-05-2025 02:04 PM

@Carole64 

Are they finding their speed restricted, or is it only showing on the app? 

Ali