150 sending multiple messages

[Jonnyrw]

I think it sent the same message 15 times, after that I was trying to buy PLAN05 but it refused to recognise it. 

 

[Katie_B]

Hello @Jonnyrw. 

Thank you so much for coming here and flagging this with us. 

I have passed this over to the relevant team. 

Katie

[annaszekeli]

I am facing the same issue. Can I please have some help? Thanks 

[Ali_A]

Hi @annaszekeli 

Can you post screenshots of the multiple messages you have received? 
If you can also let me know if you have sent any particular request that may have started the messages? 

Ali  

[annaszekeli]

I haven’t topped up my number for 2 months. Yesterday I did and when I texted All plans to 150 and went Plan05 I had the following messages sent to me over and over again

 

 

[Ali_A]

Thanks for the details, and for reaching out to let us know, @annaszekeli 

I've passed this on to the team to investigate. 

Ali 

[CherryTree8]

I've got a similar issue as well. I'm on a monthly plan and it seems that whenever I use up the data from the plan + rollover and it switches over to the boosts I get a bunch of messages.

Second time this has happened to me. Originally I received a few messages saying I've used all my plan data. Then I got about 30 messages of "You've used all the data from your plan. To get info on how to get more data replying ADD DATA or to get a new plan reply ALL PLANS" a few hours later.

 

 

[Katie_B]

Hi @CherryTree8. 

Thanks for coming here. 

I will flag this again with the team to see if there was any findings last time. 

Katie 🙂