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Mobile Broadband

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Unreturned 4G router - £600 charge?!

Someone please help! I ordered the EE 4g router for my home, but then decided to go with another provider and cancelled my contract within the 14 day cooling off period. This was back in September, and I have only just realised that I have been charg...

ishtar2 by • Explorer
  • 606 Views
  • 3 replies
  • 0 Helpful

Resolved! Sim

I bought a new sim and top-up 10 pounds but I can’t call or text 

Mclauss by • Explorer
  • 400 Views
  • 3 replies
  • 0 Helpful

Resolved! linking my 4G smart hub to my account

How do I link my 4G smart hub to my account as can’t retrieve the passcode they send to the mobile number as it is in my HUB?.  I have raised the query with EE, but still have no resolution. 

LizzyT22 by • Investigator
  • 1052 Views
  • 6 replies
  • 5 Helpful

Data only sim

I have a Samsung galaxy tab A7 lite. I have put my EE data only sim in and it is not working. What am I doing wrong?

BevOpal by • Visitor
  • 293 Views
  • 1 replies
  • 0 Helpful

USB Connections

Having recently taken delivery of a EE 4G wifi device for our internet access, I am trying to source a "plug in " USB adaptor for recharging purposes - Does anyone know if the adaptor shown on the EE website  - a Cygnett Essential 18W USB wall charge...

No connection to mobile broadband

My EE mobile broadband router has a one bar blue signal, yet every device connected to it says there’s no connection. I have reset everything to no avail on several occasions. This is happening on plenty of occasions and nothing seems to improve. EE ...

Stouty by • Visitor
  • 549 Views
  • 3 replies
  • 1 Helpful

EE Mobile Broadband Issues

Hi everyone, I recently purchased EE 4G mobile broadband with a mini router and I’m having a lot of issues connecting my devices. When trying to connect my PlayStation, it says it is unable to find the internet. It works for my Xbox, but I’m unable t...

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