Mobile Broadband

Register an EE dongle

I have an EE dongle as an emergency at work for it their internet goes down. I have created an EE account and want to register the device to that dongle, it asks for the number which I put in but then it says it has sent a message to that number with...

No Internet Service

Hi all, anyone else experiencing this issue. I haven't had Mobile Broadband for 2 days now. Calls and messaging fine, no Watsapp. I've tried all the usual ideas, restarting , aeroplane mode, manually selecting service etc. Is this an EE fault does an...

New EE 4G Wifi not charging

just bought a 4G Wifi router. I have installed the battery and sim as instructed. It has been on charge now for over an hour and it has no flashing lights indicating the charge status and it will not switch on. Tried different chargers, sockets etc....

Can't buy a data add on for EE Dongle

Hi,I have an EE Wifi Dongle that has run out of data. I have managed to add £20 to my account but when I try and buy a data add on, it goes to an error page that just says "ADD ONS PURCHASE ERROR".I am trying to buy add it from my O2 Phone as the don...

Mini WiFi

Hi,could someone please help I have had to reset my mini dongle iv had it for years now but I have forgot the WiFi password and don’t have the sticker on the back or the keep safe card I’m wondering if there is anything I could do as the admin thing ...

ee4g mini hub not working

i received my mini hub today it says its all activated but when i look on the ee hub page it comes up that its disconnected and has no signal. it does let me connect but no wifi at all.

Resolved! Strict Nat type

Why do EE not let potential customers no that 5 g home routers are not suitable for using gaming ,as most families have children and most play on Xbox’s etc very .it must effect sales very disappointed after being a customer in some shape or form for...

Connected to Wi-Fi but no internet

Hi,received my smart 4G hub last week, phones and smart tv appear to be connected but certain apps on my tv don’t work (Netflix and Now TV) but Prime works with no issues. My son’s Xbox is also connected and is able to install game updates but he can...

Random phone number added to my EE account

A random phone number has been added to my account today? I have no idea why? This is my first contract with EE and everything has been fine but today I've checked my EE app to check my data and it says I have another device but no information pops u...

EE4G wifi won’t connect to skyQ box

we recently got a new EE wifi box and ever since our skyq cannot find an internet connection. After reading posts online I changed the IP to v4, it said i had to disconnect to change this to my default and when I disconnected I then couldn’t get my b...

Mobile Broadband

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