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Can't buy a data add on for EE Dongle

Hi,I have an EE Wifi Dongle that has run out of data. I have managed to add £20 to my account but when I try and buy a data add on, it goes to an error page that just says "ADD ONS PURCHASE ERROR".I am trying to buy add it from my O2 Phone as the don...

Mini WiFi

Hi,could someone please help I have had to reset my mini dongle iv had it for years now but I have forgot the WiFi password and don’t have the sticker on the back or the keep safe card I’m wondering if there is anything I could do as the admin thing ...

Arrow21 by • Explorer
  • 778 Views
  • 5 replies
  • 1 Helpful

ee4g mini hub not working

i received my mini hub today it says its all activated but when i look on the ee hub page it comes up that its disconnected and has no signal. it does let me connect but no wifi at all.  

threej by • Valued Contributor
  • 837 Views
  • 3 replies
  • 1 Helpful

Resolved! Strict Nat type

Why do EE not let potential customers no that 5 g home routers are not suitable for using gaming ,as most families have children and most play on Xbox’s etc very .it must effect sales very disappointed after being a customer in some shape or form for...

Connected to Wi-Fi but no internet

Hi,received my smart 4G hub last week, phones and smart tv appear to be connected but certain apps on my tv don’t work (Netflix and Now TV) but Prime works with no issues. My son’s Xbox is also connected and is able to install game updates but he can...

Random phone number added to my EE account

A random phone number has been added to my account today? I have no idea why? This is my first contract with EE and everything has been fine but today I've checked my EE app to check my data and it says I have another device but no information pops u...

ChiLanyy by • Visitor
  • 2248 Views
  • 4 replies
  • 1 Helpful

EE4G wifi won’t connect to skyQ box

we recently got a new EE wifi box and ever since our skyq cannot find an internet connection. After reading posts online I changed the IP to v4, it said i had to disconnect to change this to my default and when I disconnected I then couldn’t get my b...

Resolved! How to view a text sent to a mobile wifi device?

I have a 4GEE wifi device. I'm trying to top up but it says i need to add it to my account. When I enter the mobile number it says it has sent a code to the device. How the heck do I access that message? Please hlep!

4g router no online games

I just a bought a a 4G router and I can access the internet but I feel like i'm restricted to some stuff, as in I can't even talk to my friends online so i'm just wondering if there is some setting I can change that can allow me to access it? 

Suddenlyq by • Investigator
  • 994 Views
  • 6 replies
  • 0 Helpful

Why are there so many problems!?

Regularly get errors about sending SMS says the service is not active. But then it works fine. Very frustrating I cannot communicate with people when I need to?So I installed this app to get support and it is unable to check it's own network for issu...

Jdom84 by • Investigator
  • 857 Views
  • 9 replies
  • 1 Helpful
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