Unlock Mini WiFi Device

jkingsbury1 · ‎31-05-2023

I have a EE PAYG 4GEE WiFi Mini and would like to unlock it to use on a different network. Model is EE71-2BE8GB3

I have the IMEI number but this doesn't work on the ee online form - https://ee.co.uk/plans-subscriptions/mobile/settings-permissions/device-unlock as I receive the error message 'Application error: a client-side exception has occurred (see the browser console for more information)'

Any ideas?

XRaySpeX · ‎31-05-2023

When did you buy it? From whom?

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Jj171 · ‎05-06-2023

Me too.

i bought mine from PCWorld.

can I unlock ?

Christopher_G · ‎06-06-2023

Welcome to the community, @Jj171

Have a chat with our Mobile Care team and they'll see if we can unlock it for you.

Chris

emilyh85 · ‎05-09-2023

Did you solve this?

I am having this same issue whilst on holiday. I have bought a local sim here so I can use my Wi-Fi to watch stuff through chrome cast.

I am trying to sort whilst overseas, but the msg bot says messaging isn’t available for technical support. And I can’t call EE as it will incur extortionate roaming charges.

James_B · ‎05-09-2023

Hi @emilyh85,

Welcome to the EE Community. 🙂

When did you purchase your router? If it was after July 2021, it should already be unlocked.

If not, you should be able to unlock it at Device unlock (ee.co.uk).

Hope this helps.

James

skin1 · ‎13-10-2023

Hi has anyone got this to work I've got the same mifi but can't unlock to matter how I try.

thanks

Leanne_T · ‎13-10-2023

Hi @skin1

Have you received the unlocking code?

Leanne 🙂

skin1 · ‎13-10-2023

Hi

No I can't even get that far I get the same error message as above.

Application error: a client-side exception has occurred (see the browser console for more information)'

I have also got in touch with tech who went through the process with me which still did not work.

Its been in my draw and thought would see if anyone has sorted it as it would be useful for me being a caravaner.

thanks

Leanne_T · ‎13-10-2023

I see @skin1

Have you tried another network SIM in the device to see if this is already unlocked?

Leanne 🙂