Unlock Mini WiFi Device

[jkingsbury1]

I have a EE PAYG 4GEE WiFi Mini and would like to unlock it to use on a different network. Model is EE71-2BE8GB3

I have the IMEI number but this doesn't work on the ee online form - https://ee.co.uk/plans-subscriptions/mobile/settings-permissions/device-unlock as I receive the error message 'Application error: a client-side exception has occurred (see the browser console for more information)'

Any ideas?

[skin1]

Hi
Yes I’ve tried the Smarty network which is 3

Thanks

[James_B]

Hi @skin1,

Please get in touch with Customer Care so a member of the team can help you with this.

Thanks

James

[Dusson-Girl]

I have a 4gee mini WiFi hub that's been sat in a drawer unused for 4 years, that I'm having trouble unlocking. It now has a tesco sim in it that shows it's still locked.

I have the WiFi key and the WiFi password and the unlock code. But when I try to unlock it, I first need to input a password, but it won't recognise the password supplied nor 'admin'.

I have also done a factory reset without success. 

What do I try next please? 

[XRaySpeX]

@Dusson-Girl : Which "password supplied"? Where? Have you looked at the admin pwd  on the label on the reverse of the battery cover?

[Dusson-Girl]

The 192.168.1.1  password supplued6 on the label stuck to the inside of the rear cover. It doesn't work. 

[XRaySpeX]

@Dusson-Girl : A Factory Reset should have got it back to the defaults written on the label.

[Dusson-Girl]

Unfortunately several factory resets haven't worked.  Do you have any suggestions please? 

[XRaySpeX]

Call CS.

[Dusson-Girl]

I've already tried that and unfortunately it wasn't helpful. 

[malkie0831]

I have used a 4GEE WiFi device for several years, but only for a month or so each year. Getting another SIM every year has been a real pain! Plus EE's mobile Broadband rates are so confusing...

I followed the advice of XRaySpex earlier in the thread and CS readily supplied me with an UnLock code which was easy to apply once I had inserted a SIM from another Network. Thanks for the advice guys.